Pass you around until your will to live ebbs away. Useless customer service - Payless and Avis don't recognize booking depending who you call. Bad counter service - provide no additional options and tries to pretend it is an upgrade. Even though I was refunded - I was down the tow charge and the 1.5 days of vacation. I understand how fleet business works but these guys take the biscuit. ) but what about all that lost time because they can't run a car rental business. they finally gave me a refund (still being processed. And after 1 and half days of my vacation on the phone being passed from Avis customer service to Payless who didn't recognize my booking. I ended up getting it towed myself back to SLC. ![]() They could not provide an alternative and would not tow the car without charging me even though the I explained the minivan would not be suitable. It snowed more overnight and the minivan was useless in those conditions. I made it to my destination somehow which was extremely stressful given the wife and kids. On arrival, there were no options other than minivan at pickup. Booked a standard SUV a few hours before pickup because it was snowing.
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